Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. The company provides sustainable solutions that help customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. With 97,000 employees, Eaton’s 2019 revenues were $21.4 billion, selling products to customers in more than 175 countries.
In a highly competitive market, Eaton continuously ensures product delivery at an affordable cost, with speed, consistency, and no damage. Eaton’s supply chain strategy relies on cross-docking and LTL pooling to save on freight and improve transit times.
In addition, a Tier 1 supplier located in Mexico required Eaton to deliver materials faster – despite the 3,000 miles distance between the manufacturing and distribution centers – to keep up with marketplace demands.
Eaton turned to Transplace to gain real-time visibility tracking freight from origin to final destination, as well as cross-border expertise to speed shipments from Mexico.
Transplace’s Public Tracking Portal (PTP) empowers Eaton with end-to-end visibility, as well as a direct means for their internal customer service teams and external customers to track freight. The PTP track-and-trace solution is a web-based tool that provides real-time logistics network access and a summary of status updates on any active shipment moving through the Transplace Transportation Management System (TMS) within a 90-day range.
A unique Carrier Pro Number is created for all shipments by Eaton, connecting Eaton.com to the Transplace TMS for end-to-end visibility which expedites tracking from the origin to LTL shipments and all the way to the delivery’s final mile. For Eaton’s Service Team, PTP reduces a six-step communications process to track and verify shipments with customers.
Eaton’s customer experience is enhanced significantly because PTP is purpose-built with a user-friendly, self-service access to the portal. Customers can check shipments and get real-time visibility since the portal feeds directly from the TMS.
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