Achieving Transportation Excellence by Focusing on Daily Improvement
When first engaging in a partnership, shippers and their logistics providers have certain objectives in mind. Whether it’s to reduce transportation costs, centralize their transportation management, or deliver better service to customers, both parties identify a desired outcome and work collaboratively to deliver on those promises. Unfortunately, over time, daily activities often fail to directly connect to those original objectives.
While both sides have the best of intentions to deliver a return on investment (ROI) and committed value propositions, targets are often missed in the midst of business “noise.” Lack of communication, changes within both organizations, and near-sighted focus on tactical/first order problems pull focus away from the commitments derived from the subsequent goals created during the life of the partnership.
Read more here.